FAQ

Was this answer helpful? Share This! What are the returns guidelines?
MBT is proud of its after-sales service; we aim to help our customers know how to look after their MBTs, ensuring they continue reaping the full benefits by maintaining a long life span.

Can my MBTs be treated with stain and waterproof applications?
Yes, you may treat the MBT upper like you would any other high-end footwear purchase. However, do make sure that you protect the sole construction by not allowing any foreign materials to come in contact with the Masai Sensor.

Was this answer helpful? Share This! My MBTs are dirty. What can I do?
Hand wash and dry your MBTs as soon as possible if they become muddy and dirty. Incorrect care or use can cause the Masai Sensor in the heel of the sole construction to deteriorate and the layers to separate. The leather styles should be polished prior to wearing them and the suede/nubuck styles should be protected with a spray prior to the first wear to help prevent wear and tear.

Was this answer helpful? Share This! Can I wash my MBTs in the washing machine?
No, under no circumstance.

Was this answer helpful? Share This! Can I get my MBTs wet?
Yes, however it is important to let them dry thoroughly before wearing them again. For best results lay them on their sides and let them air dry. Using heat could damage the Masai Sensor.

Was this answer helpful? Share This! Can I resole my MBTs?
MBT UK does not have a resoling service where bottom units can be replaced. However Bolton Bros Ltd, our official MBT service centre, can carry out custom modifications and alterations to MBT uppers. Please contact MBT Customer Service for more details.

Was this answer helpful? Share This! Do MBTs have a warranty?
Yes! MBTs are manufactured from particularly hard-wearing materials and are known for their durability. A simple care routine will ensure MBTs have a long life! Masai GB Ltd. ensures the highest quality control is applied to our product.

With each pair of MBTs we remedy against manufacturing faults for a period of 6 months from the date of original purchase. Faulty MBTs must be returned to the retailer along with proof of purchase.

Where customers are unable to provide proof of purchase, their warranty is not valid. In order to establish that there is indeed a manufacturing fault, the retailer must send the MBTs to the official MBT service centre, airmbtshoes.com for assessment.

If airmbtshoes.com or the retailer determines that the MBTs have been used without adherence to the care instructions, or not used in the correct way, the warranty will not be valid. No warranty can be given for consequential damage resulting from a delayed return or from repairs or alterations carried out by unqualified persons. Please note that the warranty does not apply to general wear and tear.

Please contact the retailer where you purchased the MBTs to proceed with any returns queries. Alternatively you can contact MBT Customer Service.

Retailers can access more returns information here.
Was this answer helpful? Share This! What are the contact details for any warranty and return queries?
Please contact the retailer where you purchased the MBTs if there are any questions regarding warranty and returns. Alternatively you can contact MBT Customer Service.

Was this answer helpful? Share This! Can I buy MBTs online?
Yes, MBTs can be purchased online via selected authorized retailers. Please go to Online Retailers inside the Stores link and for more details.